Connect the AC adapter back to your Dell Docking Station WD15 and then attach the USB-C cable to your PC.Disconnect your Dell Docking Station WD15 from the PC and remove AC adapter from the docking station.After all the firmware components are updated, your PC will reboot to Windows OS.(See Figures 1 - 6)įigure 1: - Dock Firmware update setup screenįigure 3: - Dock Firmware update in progressįigure 4: - Dock Firmware PC reboot notificationįigure 5: - Dock Firmware progress after 1st rebootįigure 6: - Dock Firmware update had completed. Click the OK to complete the component update on Windows OS and the PC will reboot into pre-boot environment to update the rest firmware components.You will need to uncheck the box "Show all Drivers for Service Tag XXXXXXX" in order to see the firmware. There are three variants apparently: WD19 (USB-C host connection, max 4k30Hz video) WD19DC ('Separable Dual DisplayPort over USB-C', max 5k60Hz) - this, it seems means two USB-C cables from the. Download the Dell Wired Dock (WD15) Firmware Update Utility under the "Docks & Stands" section to your local drive and run the.This seems like an unnecessary waste for something that should last a lot longer assuming I don’t need different port expansion.Note: Do not disconnect the dock from your PC or remove the AC power from your dock during the firmware update procedure. I have a feeling Dell will shrug their shoulders which is too bad. Identical build and version of windows on the older and newer systems. Tested with both the Latitude 7420’s and Precision 7560.īIOS on PC and dock, all drivers and updates done. The newer machines cannot get native resolution on the digital outputs even when using a single display. It happens both on dual display and single display.ĭual display native resolution works fine on on 7490’s and 7400’s. On lower resolution monitors (1600 x 1200) it will run at a max of 1280 x 1024. 1920 x 1080 (1080i only, not P which causes problems for many monitors). They will not lock in to native resolution on any of our monitors. We discovered (have some WD15’s around still) that the HDMI and Mini DP ports do not work properly on newer laptops. It could save a large amount of plastic band metal from ending up in landfills early. If someone from Dell sees this, I hope they can push along a fix. Don’t editorialize titles or submit clickbait.ĭell Global: Manuals, Drivers, Hot Topics, and Top Solutionsĭell support on Twitter: product support:.No reposts, spam, self-promotion or rehosted content.No offensive, hateful, or low-effort comments. Only submissions that are directly related to Dell & Dell Technologies are allowed.Discord Filter Out Help Posts Only Show Help Posts Dell Website Meet the Dell Family For direct contact with Dell please see the "General Support" section below. Please note this subreddit is 100% unofficial. Feel free to ask questions that are support related or otherwise on anything related to Dell Technologies & we'll do our best to help you.
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