I would like this platform to be it and we keep using it. The cost of changing is high because of the time it will take.
I have to consider the price point of a system that hits more of what we need. I have begun the process of looking into other systems since I am entering a slower time of my business. The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know. Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet. I have clients who will pay ahead of time and I put it in as a credit. I have asked if the platform could have a selection to pay a bill out of Credit. this was over a week ago and I have not heard anything. She did not know how it could be done and said she would call back and follow up. I called customer support to see if the new RhinoFit did this. Most recently I asked about having the ability to create a membership with a start and end date. I have always felt that when I call, I am putting the person out. If they are there, then the Customer Support is missing. Their are functions that I have been asking for over a year that still seem to be a miss.
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